Refund Policy

REFUND/CREDIT POLICY FOR ACTIVITIES

1. Full refunds will be given if Augusta County Parks and Recreation (ACPR) cancels a class, program, trip or event.

2. With any registration cancellation, a $10 cancellation fee will be retained (or the full fee if less than $10).

3. Refund checks will be mailed within 2-4 weeks for transactions made by check or cash. Refunds will be applied to credit cards for transactions made by credit card. If there is an existing household balance, the refund will be directly applied to that balance.

4. All refund requests must be submitted on the Refund Appeal Form. Please mail completed Refund Appeal Form to Augusta County Parks and Recreation at P.O. Box 590, Verona VA 24482, fax to 540-245-5732 or email to [email protected]. Refund Appeal Form must be received in our office within 10 business days of the initial inquiry in order to be considered.

For activities and programs (non-trips): Refunds will be given up until 5 business days prior to when a program begins, minus the $10 cancellation fee. If pre-purchases have been made, these costs will also be deducted from the refund. No refunds will be approved after this date unless special circumstances warrant, such as emergency, illness, death, etc. If a program is cancelled due to weather or instructor illness, staff intent is to arrange a make-up class. No refunds or pro-rated fees will be given if participants miss a program, including make-ups.

For all trips: No refunds will be given unless your space on the trip can be filled. If a waiting list exists, ACPR will contact those on the waiting list to try to fill the space(s). If no waiting list exists or those on the waiting list no longer want to participate in the trip, it will be the responsibility of the participant to resell their space(s) on the trip. Note that the $10 cancellation fee will apply, even if the space is filled.

For all overnight trips: A minimum of $75 deposit per person is required to reserve your space. Deposits are non-refundable unless the trip is cancelled by ACPR. If a person from a double/triple/quad room withdraws from the trip or fails to pay the balance, it will be the responsibility of the remaining roommate(s) to pay the difference on the new room rate.

For events: Registration fees are nonrefundable unless otherwise stated on the registration paperwork. Full refunds will be given if the event is cancelled prior to the start of the event. If threatening weather arises during the operating hours, the event may be cut short for safety purposes, however no refund will be given.

Inclement Weather: If programs are canceled due to inclement weather, every attempt will be made to reschedule the program. For cancellations due to weather, call our weather hotline at 540-245-5727 then press 4 after the greeting begins or look for announcements on our Facebook page.

REFUND/CREDIT POLICY FOR RENTALS

1. Full refunds will be given if Augusta County Parks and Recreation (ACPR) cancels a rental reservation.

2. Refunds will be given up until 2 weeks prior to the date of reservation, minus the cancellation fee. No refunds will be approved after this date unless special circumstances warrant, such as emergency, illness, death, etc.

3. Refund checks will be mailed within 2-4 weeks for transactions made by check or cash. Refunds will be applied to credit cards for transactions made by credit card. If there is an existing household balance, the refund will be directly applied to that balance.

4. All refund requests must be submitted on the Refund Appeal Form. Please mail completed Refund Appeal Form to Augusta County Parks and Recreation at P.O. Box 590, Verona VA 24482, fax to 540-245-5732 or email to [email protected]. Refund Appeal Form must be received in our office within 10 business days of the initial inquiry in order to be considered.

Shelters: With any cancelled reservation, a $10 cancellation fee will be retained. Requests to transfer the reservation to another available date will be honored up to 2 weeks in advance. Any change to the original reservation with less than 2 weeks’ notice will incur a $10 transfer fee.

Pool Rentals: With any cancelled reservation, a $15 cancellation fee will be retained. Rentals may be transferred to another available date if more than 2 business days’ notice is provided. Any transferred rental will incur a $15 transfer fee.

Government Center: With any cancelled reservation, a $25 cancellation fee will be retained. Requests to transfer the reservation to another available date or time (but not the duration) of the original reservation will be honored up to 2 weeks in advance. Any change to the original reservation with less than 2 weeks’ notice will incur a $25 transfer fee.

Ball Fields: Fees are non-refundable and non-transferable. The rental fee will not be pro-rated at any time.

REFUND/CREDIT POLICY NATURAL CHIMNEYS PARK CAMPGROUND

Should a reservation be cancelled prior to 48 hours from check-in, a $5 per night cancellation fee will be deducted and the balance will be refunded (maximum fee of $20). Any reservation cancelled less than 48 hours from check-in will not receive a refund.

Any requests for a refund due to emergency, illness, death, etc. within the 48 hours from check-in must be received on the Refund Appeal Form within 10 business days of the check-in date.

Refunds will not be issued in the form of credits toward later camping dates. Payments made by credit will be refunded to the original card. Payments made by cash or check will be refunded by check. Refunds may only be requested by the reservation holder.

Reservation must be cancelled for any type of refund to be considered or issued.

Transfer Policy

Reservations cannot be transferred to another date. This change would constitute a cancellation and established cancellation fees would apply.

Reservations can be transferred to another campsite for the same date(s) if an acceptable site is available and does not conflict with other standing reservations. In such cases no refunds are provided if the new site is of lesser value.